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Covid-19 Guidelines

At The National Self Build and Renovation Centre we offer inspiration, information & impartial advice to people undertaking a Self Build, Renovation or Home Improvement project.

Covid-19 Guidelines

Visitors to The National Self Build and Renovation Centre (NSBRC) can freely walk around our huge (67,000ft2) Visitor Centre, viewing products first-hand, requesting contact from our exhibitor’s displays and speaking to our experts at our Helpdesk. Due to the space and ventilation the building provides, and our respect of the latest guidance, we are confident you will enjoy a safe and relaxing visit. The measures outlined below are effective immediately until further notice and are taken to help safeguard our visitors, exhibitors and team of employee-owners during the COVID-19 pandemic.

Our measures and procedures are under constant review and updated according to the latest Government guidelines. These guideline were last updated on 19th January 2022.

Centre Visit/Bookings

Please note:

  • Up to, and including Wednesday 26th January, the wearing of a face-covering is currently a mandatory requirement while visiting the NSBRC. You are required to wear a face covering on entering the NSBRC and must keep it on until you leave unless you are exempt or have a reasonable excuse for removing it.
  • From Thursday 27th January, in line with current government guidance in England, it will NOT be mandatory to wear a face-covering in the NSBRC
  • Before visiting, please ensure you are not displaying signs of Covid-19 as defined by the NHS. If you have a temperature, a persistent cough or a change in your sense of taste or smell, please kindly rearrange your visit to another time.
  • The vast majority of NSBRC staff and our attendees will have been double-vaccinated. Visitors may choose to take a lateral flow test before visiting the NSBRC.

Arrival - Centre Visitors

  • The NSBRC encourages all visitors to sanitise their hands, using the hand sanitiser provided upon entering the building.
  • All visitors must enter through the front doors of the Centre and register with our Front of House Team.

Centre Facilities

  • All toilets (Piazza, opposite the Renovation House and upstairs) will be open, with some facilities restricted, to ensure social distancing. Hand basins, soap and hand dryers must be used.
  • Caution will need to be taken with only one entrance (entering and exiting). The toilets will be cleaned regularly.
  • The Centre has a comprehensive cleaning programme in place, with regular cleaning of all areas, and additional cleaning of high touch-point zones (such as door handles, work surfaces etc.)

If you identify any area you have concerns about, please inform a member of the NSBRC team.

Inside the Centre

  • Barcode scanners will continue to be issued to visitors to allow you to gather information from the display stands and exhibits. These will be sanitised before and after use.
  • Once your visit is over, please place your barcode scanner in the collection boxes in our reception lobby.
  • We encourage visitors to engage in social distancing measures, especially when engaging with people you do not normally come into contact with. There is plenty of space within the NSBRC to allow this.

NSBRC Staff

The NSBRC team are all customer facing. Measures have been put into place to ensure their safety:

  • Staff provided with training on hand hygiene and cough etiquette.
  • Hand sanitiser and cleaning solution on all desks.
  • All work areas cleaned and sanitised regularly.
  • NSBRC Staff will always be happy to wear a face covering during interactions with exhibitors/visitors when requested.