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The NSBRC are Recruiting! Help Desk Expert

The National Self Build & Renovation Centre (NSBRC) is a unique visitor centre, supporting people who are designing and building their own homes, or improving/extending existing properties. We are also a conferencing and meeting space venue and we run a range of educational courses, workshops and large-scale events. We aim to provide an outstanding customer experience, bringing businesses and individuals together in a friendly and professional environment. We are expecting real growth in our sector in the coming months and years and we have an exciting opportunity available to join our team.

We are recruiting: NSBRC Helpdesk Expert

Located in West Swindon, on Junction 16 of the M4, we welcome people from all over the UK who are designing & building their own houses or looking to renovate or improve their existing homes. Since opening in January 2007, over a quarter of a million people have visited us, seeking independent building advice and support. We are recruiting for our expert Helpdesk. The role would suit (although not limited to) a person who is preparing for retirement/semi-retired with a good and long experience of house building/renovations and enjoys engaging with people.

The NSBRC is operated by The Homebuilding Centre Limited, an Employee Owned Business, with a small team of dedicated staff who own the majority of the business, partly through an Employee Ownership Trust. We work together with pride, loyalty, and embrace challenges with a genuine sense of shared ownership.

The NSBRC won a prestigious business award in November 2021, from the Employee Ownership Association for ‘Developing Business Resilience’. We were named Small Business of the Year at the 2017 Wiltshire Business Awards.

The Homebuilding Centre Limited is a ‘Living Wage’ employer, which means we have signed up to a voluntary scheme to ensure our pay is based on the real cost of living, well above the government’s minimum wage.


Click on the link to find out more about the role: NSBRC Helpdesk Expert

To discover more about the opportunity to join our unique, employee-owned, business please send a brief email and your CV to Amanda Russell, HR Manager


Latest articles


National Self Build & Renovation Show: Live! - October 2024

Catch up on our special edition of Self Build & Renovation: Live! which we broadcast on from day one of the National Self Build & Renovation Show on Friday 11th October, including...

  • A tour of the show before doors open to the public
  • Expert Discussion Panel 1: Balancing Comfort, Sustainability & Design
  • Exploring the National Self Build & Renovation Show - Part 1
  • Expert Discussion Panel 2: Pitfalls, Opportunities & Revelations
  • Exploring the National Self Build & Renovation Show - Part 2
  • Expert Discussion Panel 3: Navigating Regulations and Shaping your Vision
  • Wrap up: Reflecting on Day 1

Our shows bring together masterclasses, case studies, seminars and a line-up of experts ready to share their advice. With more than 200 exhibitors in the Trade Village, as well as a range of professional services on hand offering free 1:2:1 consultations, including architects, designers, and planning experts.

It's not too late to join us for day two on Saturday 12th October - Find out more.

Self Build & Renovation: Live! - Episode 3 - 'Heating & Energy and October Show Timetable Preview'

Catch up on the third episode of Self Build & Renovation: Live!, where we 'Meet (some of) the Experts' from the upcoming National Self Build & Renovation Show on Friday 11th - Saturday 12th October.

In this episode, our series host Chris Dawes (Visual PR) is joined by special guest experts Clarissa Youden (Associate Director of Total Home Energy – heat recovery and ventilation specialists) and welcoming back Rob Bohm (Heating Consultant for CLPM Project Management Services and NSBRC Course Presenter) to delve into the headline subjects of heating and energy.

In the second half of the episode, Chris catches up with NSBRC’s Katy Ashcroft (Marketing Content Manager) and Nick Whant (Sustainability Manager) to have a look at some of the highlights in the timetable for the jam packed two-day Self Build & Renovation Show.

September Trade Village Newsletter 2024

Our Trade Village is home to more than 200 permanent exhibitors, selected for their reputable and relevant services and their expertise in the self build and renovation community. You can meet our exhibitors listed below at The National Self Build & Renovation Show running across Friday 11th & Saturday 12th October.

Keep reading to discover the latest offerings at the NSBRC...

VIEW THE FULL LIST OF EXHIBITORS AT THE NSBRC